Campaign to tackle staff levels for new services

As I couldn't post a comment on the News&views part of PJonline, I just do it here.

Relating to the news bit Campaign to tackle staff levels for new services

http://www.pjonline.com/news/campaign_to_tackle_staff_levels_for_new_servies

The overall approach is honourable and of course we don't know the full details yet, but still I have a gutt feeling that is just hot air that is comming, but no real support. 

First: Measures include launching a range of support tools to boost pharmacists’ confidence in areas such as delegation and assertiveness, which the board aims to start releasing by the end of the year.

This is more or less useless in most pharmacies which are under-staffed, as there is no staff to delegate or else.

Second: It also plans to commission research into the number and skill levels of pharmacy support staff, with a view to producing guidance for pharmacists on the required standards.

The word that frightens me most is: guidance.

Guidance means recommendation, means to employer basically nothing, as it is a suggestion but no empowerment for pharmacy staff in cruicial circumstances.

Again, I would like to highlight the training issue of staff.

But, at least it is a start in the right direction and hopefully it is not only hot air as suspected.