This three-part series considers three aspects of quality — safety, patient experience and clinical effectiveness
Local initiatives to improve drug safety
Lord Darzi’s definition of quality — the watchword among politicians and civil servants at the moment — is split into three concepts: safety, patient experience and outcomes. In the first in a series of features, Dawn Connelly finds out about some local initiatives to improve medicines safety
PJ 2010;284:7-8 (2/9 January 2010)
Making patients’ experiences better
In this second feature in a series on three aspects of quality, namely, safety, patient experience and clinical effectiveness, Dawn Connelly finds out what some hospital and community pharmacists are doing to improve patients’ experiences of the services they provide
PJ 2010;284:129-30 (6 February 2010)
How do we measure patient outcomes?
In this final feature in a series on three key aspects of quality — safety, patient experience and clinical effectiveness — Dawn Connelly looks at why measuring the clinical effectiveness of a service will become increasingly important and the challenges this might present for pharmacy
PJ 2010;284:283 (20 March 2010)
Resources
National Patient Safety Agency (NPSA)
NPSA: Safety in doses (report)
Patient Safety First (campaign)
Safe medication practice (The Pharmaceutical Journal series)
